CANCELLATIONS & REFUNDS
Please Let Us Know
We understand that life gets busy sometimes and that plans can change. This is why we have made our cancellations & refunds policy as simple as possible.
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We value honesty, fairness, and excellent customer service. If you need help cancelling or rescheduling an appointment, please contact us and we will be happy to help.
Your Cancellation Fee & Refunds Policy
All of our therapies and treatments are booked online or over the phone or text. Most of our clients pay upfront for their treatments on the websites treatments pages. If your payment isn't made on the website you will be asked to pay a cancellation fee of £50 to hold your appointment. You can do this here.
Why A Cancellation Fee?
We take bookings by appointment only to ensure that we are prepared for our clients and that we can ensure cleanliness and that the products are available on time.
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When you don't let us know you need to cancel, that time remains empty as you haven't given us time to book in a new client. We will have done the preparation for your appointment and assigned a therapist to you who may have driven an hour to get here relying on the fee for their services and treatments with you. We will still have paid for the rent, utilities and consumables for that appointment. Your cancellation fee will cover a part of that eventuality. We require all clients pay their booking fee upfront if they have not paid for the treatment online.
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We reserve the right to invoice clients who have not paid their cancellation fee.
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We reserve the right to invoice clients who have not paid their cancellation fee and cancel past the 48 hours cancellation period.
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We reserve the right to invoice clients who requested treatments such as botox, dermal fillers and fat freezing where product specific to the client has been ordered for the treatment, to charge the client for the product ordered as priced at cost to Body and Face Clinic Limited.
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Non payment after 14 days the outstanding will be referred to collections and could result in a small court claim against the client.
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All banking and other costs incurred by Body and Face Clinic Limited will be charged to the client for immediate settlement.
Our Refunds Policy
There are good reasons to cancel treatments from time to time and we're happy to help you with a cancellation. However:
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We do not offer refunds for any completed services. This includes all treatments and sale of any skin care products.
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However if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.
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We do not give a refund or exchange for any products purchased in our clinic/salon or on our website. .
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If a refund is approved, all refunds are subject to a refund fee of £20 to cover administration and bank fees in favour of Body and Face Clinic Limited t/a We Love Beauty.
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The consent forms for these aesthetics treatments clearly state that there is no guarantee of a satisfactory or pleasing result. Rather our aesthetics practitioners will be using their experience and clinical acumen to provide the best possible treatment result to the best of their ability. We constantly strive to improve patient satisfaction and audit and publish these results on our website.
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A ‘top up” of 'HIFU' and/or anti-wrinkle treatments may be offered at the clinician’s discretion but this should not be taken as an expectation. Our aim is for service users to be delighted with their results, however, we are also very careful to manage expectations, hence the thorough pre-treatment consultation.
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There is no “top up” of dermal fillers, including lip fillers, ProfHilo® including lip augmentation, and any further required treatment will naturally need to be paid for.
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Any adverse issues relating to facial aesthetics work undertaken at Body and Face Clinic Limited needs to be highlighted and reviewed with a face to face review consultation with the treating clinician within a maximum of six months since having had the work done. We are not obliged to correct the work of Body and Face Clinic Limited practitioners and do not review patients who present more than two months after their treatment with us, especially if they have previously failed to bring any concerns to our attention. In this circumstance, we are unable to verify the subsequent facial aesthetics history of the patient and our medical team have determined that two weeks is a reasonable timescale to have highlighted any concerns to us. This clinic policy is resolute and is in line with sound facial aesthetics practices and recommendations. This policy is clearly stated in the patient reading material pre-treatment and in the consent form. Any dermal filler dissolver costs £150 and may or may not be offered, this is at the sole clinical discretion of the treating clinician.
GIFT VOUCHERS
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Gift vouchers are available for all clinic treatments and are not redeemable if lost, stolen or damaged.
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Gift Vouchers expire one year after the purchase date.
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Gift voucher sales are final, with no refunds.
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Gift vouchers cannot be exchanged for cash.
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Change is not given on purchases that cost less than the value of the voucher presented.
If you have any questions about this policy please get in touch.